IT Service Desk
Please select a photo below for self-help resources. If the self-help resources don't resolve your issues, please proceed to the section below to raise an incident.
Self-help resources are designed to get you up and running as quickly and efficiently as possible by saving your time as well as ours.
Before you create a ticket, please try any relevant self-help link(s) above to resolve your issue!
Raise an incident using your
smart phone:
Mobile IT Portal Incident Form
If you are unable to log in to your computer to raise a ticket on the Woodstream IT Portal, click the link above to submit an incident on your mobile phone.
Raise an incident using your
computer:
Woodstream IT Portal
If you are accessing this website from a computer, click the link above to raise a ticket directly on the Woodstream IT Portal.
When you need to raise an incident or request, the Woodstream IT Portal is always the preferred method. However, we do have a few other options in case of emergency or exigent circumstances.
Call for support during business hours
-
717-740-4600 ext. HELP (4357)
- This extension rings both Mike Greger and Tom Leong's phone. Please leave a message if they don't answer as they may be helping another user.
After-hours support is only available for Emergencies
What classifies an emergency?
- Any incident that has an immediate and/or critical impact on the ability to operate the business
- Unable to process all customer orders
- Unable to ship any products
- Unable to complete month-end financial close processes
- One or more website(s) are down or customers are unable to checkout
- Critical system outage (Microsoft365, Citrix, Network/Internet, Phone, etc.) impacting at least one entire location (100+ users)
What does not classify as an emergency? Do not call for after-hours support if it is for any of the following issues/circumstances:
- Unlocking a file or issues with an Office Product (Outlook, MS Teams, SharePoint, etc.)
- Restoring a file
- PC won’t boot up and it's not halting production or shipping
- Password resets/account unlocks
- Any issue impacting a single user
After Hours for Emergency Support (nights and weekends):
- Call 800-800-1819 ext. 1565
If no response within 30 minutes
- Call 800-800-1819 ext. 1644
When calling one of the Emergency extensions, always leave a voicemail with contact information so we can contact you if we are unable to answer at the time of your call.